Returns policy

 

 Returns, Refunds & Exchanges 

- Returns are accepted within 28 days of receipt.

- Refunds will only be made once the item has been returned in its original and unused condition within the 28 days of receipt

- No refunds will be made on items that have been worn

- If good have been found to be faulty we will offer a repair, exchange or refund within 30 days of purchase. We will also return the postage paid. 

- Returns postage will be paid for by the customer unless there is a fault with the product. 

- Returns are accepted for any damages caused during transit to you.
- You must supply a photograph with proof of damage. We will then send a replacement where available.

- Unique lockets and charms can not offer refunds or compensation on any items lost or damaged caused by misuse or dropping

-Please retain receipts/copy of invoice incase requested by us for returns/refunds/exchanges

Please feel free to get in contact if you need further information.